New support: move tickets between active and pending

www/common/outer/support.js

@@ -523,6 +523,26 @@ define([
         });
     };
 
+    var moveTicketAdmin = function (ctx, data, cId, cb) {
+        if (!ctx.adminRdyEvt) { return void cb({ error: 'EFORBIDDEN' }); }
+        let ticketId = data.channel;
+        let from = data.from;
+        let to = data.to;
+        ctx.adminRdyEvt.reg(() => {
+            let doc = ctx.adminDoc.proxy;
+            let fromDoc = doc.tickets[from];
+            let toDoc = doc.tickets[to];
+            if (!from || !to) { return void cb({ error: 'EINVAL' }); }
+            let ticket = fromDoc[ticketId];
+            if (!ticket || toDoc[ticketId]) { return void cb({ error: 'CANT_MOVE' }); }
+            toDoc[ticketId] = ticket;
+            delete fromDoc[ticketId];
+            Realtime.whenRealtimeSyncs(ctx.adminDoc.realtime, function () {
+                cb({ moved: true });
+            });
+        });
+    };
+
     // Mailbox events
 
     var notifyClient = function (ctx, admin, type, channel) {
@@ -1028,6 +1048,9 @@ define([
             if (cmd === 'CLOSE_TICKET_ADMIN') {
                 return void closeTicketAdmin(ctx, data, clientId, cb);
             }
+            if (cmd === 'MOVE_TICKET_ADMIN') {
+                return void moveTicketAdmin(ctx, data, clientId, cb);
+            }
             // Admin commands
             if (cmd === 'GET_PRIVATE_KEY') {
                 return void getAdminKey(ctx, data, clientId, cb);

www/moderation/inner.js

@@ -177,6 +177,21 @@ define([
                         refreshAll();
                     });
                 };
+                const onMove = function (ticket, channel, data) {
+                    APP.module.execCommand('MOVE_TICKET_ADMIN', {
+                        channel: channel,
+                        from: type,
+                        to: onMove.isTicketActive ? 'pending' : 'active'
+                    }, function (obj) {
+                        if (obj && obj.error) {
+                            console.error(obj && obj.error);
+                            return void UI.warn(Messages.error);
+                        }
+                        refreshAll();
+                    });
+
+                };
+                onMove.isTicketActive = type === 'active';
 
                 Object.keys(tickets).sort(sortTicket).forEach(function (channel) {
                     var d = tickets[channel];
@@ -184,7 +199,7 @@ define([
                         id: channel,
                         content: d,
                         form: activeForms[channel],
-                        onShow, onHide, onClose, onReply
+                        onShow, onHide, onClose, onReply, onMove
                     });
 
                     var container;

www/support/ui.js

@@ -17,6 +17,8 @@ define([
 
     Messages.support_team = "The Support Team"; // XXX
     Messages.support_answerAs = "Answer as <b>{0}</b>"; // XXX
+    Messages.support_movePending = "Move to pending";
+    Messages.support_moveActive = "Move to active";
 
     var getDebuggingData = function (ctx, data) {
         var common = ctx.common;
@@ -300,7 +302,7 @@ define([
     };
 
     var makeTicket = function (ctx, opts) {
-        let { id, content, form, onShow, onHide, onClose, onReply, onDelete } = opts;
+        let { id, content, form, onShow, onHide, onClose, onReply, onMove, onDelete } = opts;
         var common = ctx.common;
         var metadataMgr = common.getMetadataMgr();
         var privateData = metadataMgr.getPrivateData();
@@ -361,7 +363,18 @@ define([
                 });
             };
             Util.onClickEnter($show, adminOpen);
-            adminActions = h('span.cp-support-title-buttons', [ url, show ]);
+
+            let settings;
+            if (onMove) {
+                let text = onMove.isTicketActive ? Messages.support_movePending
+                                                 : Messages.support_moveActive;
+                settings = h('button.btn.btn-secondary.fa.fa-hdd-o', { title: text });
+                Util.onClickEnter($(settings), function () {
+                    onMove(ticket, id, content);
+                });
+            }
+
+            adminActions = h('span.cp-support-title-buttons', [ url, settings, show ]);
         }
 
         let isPremium = content.premium ? '.cp-support-ispremium' : '';